Question 1

What AI models are included in every plan?

Accepted Answer

Every plan includes both Kling 3.0 and Veo 3.1. Use Kling 3.0 for fast, affordable clips (Standard or Pro mode), or Veo 3.1 for cinematic-quality output with optional 1080p and 4K upscaling. No model is locked behind a higher tier.

Question 2

How do credits work?

Accepted Answer

Credits are consumed each time you generate a video. The cost depends on the model, duration, resolution, and quality setting. For example, a 5-second Kling 3.0 Standard clip costs 100 credits, while a Veo 3.1 Quality generation costs 250 credits. Your dashboard shows the estimated cost before you generate.

Question 3

What is the difference between monthly and annual plans?

Accepted Answer

Annual plans offer the same features as monthly plans but at a discounted rate — you save up to 17% compared to paying month-to-month. Annual plans also include slightly more credits per month. Both plan types auto-renew and can be cancelled at any time.

Question 4

Can I buy credits without a subscription?

Accepted Answer

Yes. Credit Packs are one-time purchases that do not require an active subscription. They are perfect for occasional projects or topping up when your monthly allowance runs out. Purchased credits remain valid for 12 months from the date of purchase.

Question 5

Do unused credits roll over?

Accepted Answer

Subscription credits reset at the start of each billing cycle and do not roll over. Credit Pack credits, however, remain in your account for 12 months regardless of your subscription status.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

You can change your plan at any time from your account settings. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

Question 7

Is there a free trial?

Accepted Answer

Yes — new users get free credits on sign-up to try real generations with both Kling 3.0 and Veo 3.1. No credit card required. You only pay when you're ready for more.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as regional payment methods through our payment partner. All transactions are processed securely with 256-bit encryption.

Question 9

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from your account settings. After cancellation, your plan remains active until the end of the current billing period — you won't lose access immediately. No cancellation fees apply.

Question 10

Can I get a refund?

Accepted Answer

Yes. We offer a full refund within 7 days of your first purchase if you've used less than 20% of your credits. After 7 days, subscriptions are non-refundable but you keep access until the billing period ends. Credit Pack refunds apply only if credits haven't been used. Email support@pvid.app to request a refund.

Question 11

What happens to my credits after I cancel?

Accepted Answer

Subscription credits remain available until the end of your current billing cycle. Once the cycle ends, any unused subscription credits expire. Credit Pack credits are unaffected by cancellation — they stay in your account for the full 12-month validity period.

Question 12

Will I be charged after cancelling?

Accepted Answer

No. Once you cancel, auto-renewal is stopped immediately and you will not be charged again. Your plan stays active for the remainder of the paid period so you can continue generating until it expires.

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